Ordering of Goods

Products/services can be ordered from Woodbird® via our website, by phone/email, or in person. All contracts are concluded in Danish. All listed prices include VAT and other taxes. Prices are daily prices.

When returning a product, you are responsible for the associated costs. The attached return form must be completed, indicating whether you want a refund (if possible according to legislation). We will cover the shipping cost back to your address for an exchange once we have received your returned package.

Expect this process to take up to 7 days.

Payment

We offer payment via card (Dankort, Mastercard, Visa).

When you pay by credit card, your payment is secure and fully encrypted with SSL (Secure Socket Layer), and protected against misuse. All data associated with the transaction is accessible only to Nets (PBS). Woodbird® or third parties do not have access to this data.

Your card will be charged when an order is placed from Woodbird®. The amount you approved at checkout will be the same amount debited from your card and will not be increased.

Conclusion of Agreement

You must accept the terms and conditions with each purchase. You are encouraged to read the conditions carefully.

On woodbird®, purchase agreements with children and young people under the age of 18 can only be entered into by parents or others legally authorized to act on behalf of the child or young person.

Warranty

As a consumer, you have a 2-year warranty, which means that you can have the product repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation. This of course requires that the complaint is justified, and that the defect did not arise as a result of incorrect use of the product, lack of maintenance according to the manual, or other damaging behavior.

Complaints must be made within a reasonable time after you have discovered the defect. If you complain within 2 months, the complaint is always considered timely.

Submitting a Complaint

When you wish to make a complaint about a product, it must be sent to our address (only after prior agreement), together with the enclosed return slip found in the package:

Nobrakes ApS
Marsvej 6
7430 Ikast
Attn.: Complaint

Always send the item back in proper packaging.

When we have received your complaint, you will receive an email with information about the process.

If Woodbird® finds no defect in the product upon receipt of a complaint, the customer will not be reimbursed for the item’s value. Therefore, it is important that you describe the defect as accurately as possible.

Right of Withdrawal

You always have a 14-day right of withdrawal when shopping at woodbird®, and the withdrawal period runs from the day you receive your item. The right of withdrawal can only be exercised if the product is returned in the same condition and quantity, and the right is forfeited if you use the item in a way that clearly reduces its resale value.

The packaging must therefore always be returned to meet the conditions for exercising the right of withdrawal.

Exception to the Right of Withdrawal

Your right of withdrawal lapses if you use these items, as this will significantly reduce their resale value, according to the Consumer Agreement Act § 20, section 3, no. 1.

The packaging must always be returned to fulfill the conditions for exercising the right of withdrawal.

How to Withdraw

If you choose to exercise your right of withdrawal, you must pay the postage for returning the item yourself.

The item must be sent to (only by prior agreement):
Nobrakes ApS
Marsvej 6
7430 Ikast

Note! We do not accept packages sent COD, without delivery, or similar.

Refusing Receipt of Goods

You can also withdraw by refusing to accept the item at the post office or by delivering it personally to the address above.

When you withdraw from your purchase, the purchase amount will naturally be refunded to you. This is done by a transfer to your bank account once we have received the item and checked that it meets the conditions for withdrawal. Therefore, it is important that we are provided with your registration and account number.

It is not a requirement, but the process will be expedited if complete information accompanies the package — for example, a copy of the order confirmation, bank details for the refund, a copy of any prior correspondence, etc. Note — we do not accept packages sent COD.

Confidentiality

Personal information is treated with strict confidentiality by Woodbird®. Entered information is processed encrypted and will never be shared with a third party.

Governing Law and Jurisdiction

Any dispute is settled according to Danish law by the ordinary courts.

Questions regarding the terms and conditions can be sent to us at nihao@woodbird.eu