DENMARK

Delivery

Woodbird® offers free delivery to a parcel shop for orders over DKK 599 per order.
For orders under DKK 599, the price is DKK 39 for delivery to a parcel shop.
For home delivery, the price is DKK 49 per order, regardless of the total purchase amount.

Delivery takes 1–3 business days.

Flex Delivery

If, during the ordering process, you choose to specify a location where our courier may leave the package, Woodbird® disclaims responsibility for the item, and responsibility transfers to the buyer as soon as the package is scanned as delivered at the address by the courier. This applies if, for example, you state that the package may be left in a shed, garage, or similar.

Returns

You can return your order within 14 days after receiving it. You will find an enclosed return label that you can use. This costs DKK 39 and will be deducted from your credit note/refund. You can also choose to return the item at your own expense, in which case you are responsible for the shipping costs. Items that are not delivered DIRECTLY to the address will not be accepted.

1. Pack

Place the product(s) and the packing slip back into the package you received, or another package. Seal the package securely with sufficient tape and attach the return label. Do not forget to cover the old shipping label!

2. Send

Return address:

NoBRAKES ApS
Att. Woodbird Return
Merkurvej 9
7430 Ikast
Denmark

Drop off the package at your nearest post office!

3. Refund

As soon as our distribution center has received your return, you will receive your refund within 7 business days through your bank or credit card company.

EUROPE

Delivery

Woodbird offers free shipping for orders over 120€. For orders under 120€, the shipping fee is 7€.
Shipping is handled via GLS.

Delivery takes 3–4 business days.

FlexDeliveryService (GLS)

If you have chosen the FlexDeliveryService (GLS) when you placed an order at Woodbird, we are absolved of any responsibility for the package as soon as it's scanned or delivered to your chosen location, e.g., your stairwell, a garage, or your doorstep, etc. The customer receives full responsibility and we are not liable for stolen, lost, or damaged packages.

Returns

You have the right to return your order from Woodbird within 14 days from the day you received it.

We do not cover expenses related to return freight, toll, customs, etc.

1. Pack

Place the delivery note and item(s) you would like to return in the package you received or any other packaging. Close it securely using sufficient tape and place a return label – please make sure to cover the old shipping label.

Your return package must also contain a copy of the order confirmation, invoice, or other documentation showing your purchase.

Items cannot be returned as a collect on delivery and not to a collection point address. You must pay for the cost of returning.

2. Send

Return address:

NoBRAKES ApS
Att. Woodbird
Merkurvej 9
7430 Ikast
Denmark

Take the package to a nearby drop-off point!

3. Refund

As soon as our distribution center has received your return, you will receive a refund within 7 business days to the relevant bank or credit card company.

Incorrect or Missing Order

Write to nihao@woodbird.eu
Provide your order number and/or other relevant information regarding your order.