Terms of Service

Terms and Conditions

服務條款

Who you're buying from

Woodbird® is run by NoBRAKES ApS. These terms apply to all orders placed on our webshop.

NoBRAKES ApS
Marsvej 6
7430 Ikast
Denmark
CVR-nr. 35377379
nihao@woodbird.eu
(+45) 96 600 222

§ 1. Ordering

Products can be ordered from Woodbird® via our webshop. All stated prices include VAT and other taxes. Prices are daily prices.

Stock Status: All items on Woodbird® are normally in stock. However, errors may occur in some cases, making the inventory not 100% up to date and resulting in longer delivery times. If this happens, you will of course be contacted immediately.

§ 2. Payment

We accept credit card payments in all countries. Depending on where you live, you can also pay with local payment methods such as Klarna, PayPal and MobilePay. To see the full list of payment methods available to you, go to checkout and enter your address.

All payments are processed securely and encrypted by our payment provider. Woodbird® never sees or stores your card details.

The amount for the goods is only deducted when the package is shipped from Woodbird®. No amount greater than what you approved at the time of purchase can ever be charged.

§ 3. Delivery and Shipping

We ship within Denmark at a price of 39,00 kr per order for delivery to a parcel shop. For orders over 599,00 kr, delivery to a parcel shop is free.

For "standard delivery" (to your door), the price is 69,00 kr per package regardless of the total order amount.

Shipping within the EU: We ship to selected EU countries via GLS. Shipping costs € 6,99 per order, and orders over € 120,00 ship free.

Shipping outside the EU: We do not ship to countries outside the EU. We do not ship to Greenland, the Faroe Islands, Norway, Switzerland and the UK.

Delivery within Denmark takes 1-3 working days, and delivery outside Denmark takes 3-4 working days.

Returns

If you wish to return your order and possibly exchange it for another, this can be done within 14 days after receiving the item. Start by registering your return in our return portal. You'll get a QR code for your return label, so no printer is needed at the parcel shop. This costs 39,00 kr and will be deducted from your credit note/refund along with any refunded amount.

You can also return the item yourself, but then you bear the cost yourself. Items not delivered directly to the address will not be accepted.

Alternatively, you can withdraw from your purchase by refusing to accept the package or by not collecting it from the parcel shop. Once the package is back with us, the purchase amount will be refunded.

Returns from outside Denmark: We do not offer a return label for orders delivered outside Denmark, and Woodbird® does not cover the cost of returns from other European countries. You must arrange and pay for the return shipping yourself and send the item back within 14 days after receiving it. Before sending anything, register your return in our return portal so we know it's on its way. Pack the item(s) with a copy of your order confirmation, make sure the old shipping label is covered, and send the package to the return address below.

Return address:
NoBRAKES ApS
Att. Woodbird Return
Merkurvej 9
7430 Ikast
Denmark

Note! We do not accept packages sent COD (Cash on Delivery) or to a collection point.

Note! If you choose to specify a location where our supplier/courier may leave the package, Woodbird® disclaims responsibility for the item, and the responsibility transfers to the buyer as soon as the package is scanned as delivered at the address by the courier. This applies, for example, if you write that the package may be left in a shed, garage, etc.

§ 4. Conclusion of Agreement

You must accept the terms and conditions with every purchase. You are encouraged to read the terms carefully.

On Woodbird®, purchase agreements with children and young people under the age of 18 can only be concluded by parents or others who are legally authorized to act on behalf of the child or young person.

§ 5. Warranty

As a consumer, you have a 2-year warranty, which means you can have the item repaired, exchanged, refunded, or receive a discount depending on the specific situation. This of course requires that the complaint is justified, and that the defect has not arisen due to incorrect use of the product, lack of maintenance according to the manual, or other damaging behavior.

Complaints must be made within a reasonable time after you have discovered the defect. If you complain within 2 months, the complaint is always considered timely.

We will refund reasonable shipping costs you may have in connection with returning the item when the complaint is justified.

When you wish to complain about a product, it must be sent to our address (only after prior agreement), along with the enclosed return slip found in the package:

Complaint address:
NoBRAKES ApS
Att. Complaint
Merkurvej 9
7430 Ikast
Denmark

Always send the item back in proper packaging; it is always a good idea to keep the original packaging and obtain proof of shipment so we can refund your shipping costs.

If Woodbird® finds no defect in the product upon receipt of a complaint, the customer will not be reimbursed for the item's value. Therefore, it is important that you describe the defect as accurately as possible.

When we have received your item, we will send you an email with information about the further process.

§ 6. Personal Data

To shop at Woodbird®, the following information is required:

Name
Address
Email address
Mobile number

This information is stored along with details of what you have purchased for 5 years from the end of the financial year to which the information relates, in accordance with the Accounting Act §10, after which the data is deleted.

Information is not disclosed or sold to third parties unless this occurs as part of a restructuring or a complete or partial sale of the company. Any disclosure in such a situation will be in accordance with the applicable data protection laws.

As a customer, you have the right to access our registration of data about you, and you can object to a registration under the rules of the Personal Data Act by contacting NoBRAKES ApS via email: nihao@woodbird.eu.

§ 7. Right of Withdrawal

You always have a 14-day right of withdrawal when shopping at Woodbird®, and this right runs from the day you receive your item. The right of withdrawal can only be exercised if the item is returned in the same condition and quantity, and the right lapses if you use the item in a way that clearly reduces its resale value.

The packaging must therefore always be returned to meet the conditions for exercising the right of withdrawal.

Note! Your right of withdrawal lapses if you use these items, as this will significantly reduce their resale value, according to the Consumer Agreement Act § 20, section 3, no. 1.

If you exercise your right of withdrawal, you must pay for the return postage yourself.

It is always a good idea to keep the original packaging until you have decided whether to keep the purchased item. The packaging may in some cases affect the item's resale value and thus your ability to exercise the right of withdrawal. If an item returned due to the 14-day right of withdrawal is damaged due to poor packaging, Woodbird® is absolved of any responsibility to refund the item's value. If the right of withdrawal is exercised, Woodbird® will refund the full purchase price including shipping costs.

Return address (only by prior agreement):
NoBRAKES ApS
Att. Woodbird Return
Merkurvej 9
7430 Ikast
Denmark

Note! We do not accept packages sent COD (Cash on Delivery), without delivery, or similar.

§ 8. Confidentiality

Personal information is treated with strict confidentiality by Woodbird®. Entered information is processed encrypted and is never shared with third parties.

§ 9. Cookies

We use cookies to make the website work, to remember your settings and, with your consent, for statistics and marketing, for example Google Analytics. You can change or withdraw your consent at any time, and you can delete or block cookies in your browser. If you do, parts of the website may not work optimally.

Read more about which cookies we use and how we process your data in our Cookie & Privacy Policy.

§ 10. Rights of the Data Subject

10.1 Right to access your personal data
You have the right at any time to know what personal data we process about you, where it comes from, and what we use it for. You can also know how long we store your data and who receives it, if we disclose it domestically and/or abroad.

If requested, we can provide you with a copy of the data we process about you. Access may be limited to protect other people's privacy, trade secrets, and intellectual property rights. You can exercise your rights by contacting us.

10.2 Right to have inaccurate data corrected, limited, or deleted
If the data we process about you is inaccurate, you have the right to have it corrected or limited. You must contact us and inform us of the inaccuracies and how they can be corrected or limited.

In some cases, we are obliged to delete your personal data, for example if you withdraw your consent. You can also ask for deletion if you believe the data is no longer necessary for the purpose we collected it for, or if you believe the data is being processed illegally.

When you make a request to correct, limit, or delete your data, we will investigate whether the conditions are met and implement changes or deletions as soon as possible.

10.3 Right to object to our processing of your data
You have the right, due to your particular situation, to object to our processing of your personal data. You can also object to our disclosure of your data for marketing purposes. Use the contact details above to send an objection. If your objection is justified, we will stop processing your data.

10.4 Right to data portability
You may have the right to data portability to the extent that processing is automated. Data portability means you have the right to receive personal data about yourself that you have provided to us in a structured, commonly used, and machine-readable format and the right to transfer this data to another controller without hindrance.

10.5 Complaint
If you wish to complain about our processing of your personal data, including if we have not met your request under sections 10.1–10.4, you also have the option to contact the Danish Data Protection Agency at dt@datatilsynet.dk.

§ 11. Complaints

Not happy with a product or with how we handled your order? Talk to us first. Write to nihao@woodbird.eu or call (+45) 96 600 222 with your order number, and we'll do our best to find a solution with you. This applies wherever you live.

If we can't agree on a solution, you can file a complaint with Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, via naevneneshus.dk. The rules and fees of Nævnenes Hus apply.

If you live in another EU country, you can also contact Forbrugereuropa (the European Consumer Centre Denmark) at forbrugereuropa.dk, which helps consumers with complaints against Danish webshops.